Instacart tweaks tipping system after tip-baiting outcry – #instacart #tipbaiting #tweak #system #shopping #coronavirus #COVID19 #AloneTogether | #RoadmapForSuccess
June 6, 2020 Comments Off on Instacart tweaks tipping system after tip-baiting outcry – #instacart #tipbaiting #tweak #system #shopping #coronavirus #COVID19 #AloneTogether | #RoadmapForSuccess Technology Adam E. Williams
Instacart shoppper during CoronavirusPhoto by Evelyn Hockstein/For The Washington Post via Getty Images

Instacart is adjusting how it handles customer tips following the announcement last week of a congressional inquiry into the practice of tip-baiting, in which Instacart allows customers to promise big tips for shoppers only for those customers to later rescind the tip after the order is dropped off.

Instacart now says it will shorten the window a customer can alter their tip from three days down to 24 hours. It’s also now requiring customers leave feedback for removing tips and pledging to deactivate any customer who “consistently and egregiously engages in this type of behavior.” The company claims “only 0.25 percent of orders had a tip adjusted after 24 hours,” and that, “less than 0.5 percent of orders have tips removed after…

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About The Author
Adam E. Williams Account Manager with 20 years experience in Information Technology, Logistics, and Games Industries. Client-centric professional compelled to achieve greater win-win successes through focused solution sales. Striving to attain broader knowledge for greater achievements through continuous learning. Enthusiastic about providing proven customer service, sales, and communication to foster strong business relationships for mutual growth and benefit. I would love to share how my Sales, Business Development, Operations and Account Management experience and education can be a key asset to the success of your team or project. I have enjoyed a varied career over that time, which has given me a unique perspective and insight into business. More so, as an entrepreneur in the past, I have learned some powerful lessons on what to do to succeed as well as what not to do. I am a proven producer with a track record of increasing success and I have found that my success comes from continuous learning with a focus on the Pillars of Integrity, Creativity, and Perseverance. Let me bring that to bear for you in your project or team!